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Frequently Asked Questions
Quick answers to common questions
How do I get started with Pixtools?
Simply visit our homepage and click "Get Started Free". You can start using our tools immediately without creating an account, though we recommend signing up to save your work and access premium features.
Are my files secure when using the tools?
Yes, absolutely. Most of our tools process files locally in your browser, meaning your files never leave your device. For tools that require server processing, we use enterprise-grade encryption and automatically delete files after processing.
What file formats are supported?
We support a wide range of formats including PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, JPEG, PNG, GIF, WebP, MP3, WAV, MP4, AVI, and many more. Check individual tool pages for specific format support.
How do I upgrade to a premium plan?
Click on "Pricing" in the navigation menu, choose your preferred plan, and follow the checkout process. You can upgrade anytime and your new features will be available immediately.
Can I use the tools offline?
Some tools like PDF processing and basic calculators work offline. Tools requiring real-time data (like currency conversion) need an internet connection. Offline capabilities are clearly marked for each tool.
What happens if I exceed my usage limits?
Free users will see a notification when approaching limits. You can either wait for the daily reset or upgrade to a premium plan for unlimited usage. Enterprise users can contact us for custom limits.
How do I contact support?
You can reach us through email at support@multutils.com, use the in-app chat (premium users), or fill out our contact form. We typically respond within 24 hours.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. Your premium features will remain active until the end of your current billing period.
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